An AI customer support agent that knows your business
An AI customer support agent answers customer questions in chat or email from your own help articles, policies and account data, and hands the conversation to a person when it is unsure. ClearMetric builds it on your systems, so it can check an order or account status and draft actions for your team to approve.
Updated
Hi, can I pay October rent on the 8th instead of the 3rd? I get paid on the 7th.
- Read the lease for unit 214
- Checked payment policy 3.1: one pay-date arrangement per 12 months
Your lease allows one pay-date arrangement a year and you haven't used it. I've sent a request to set your October rent for the 8th with no late fee; you'll get an email once it's approved.
Lease, unit 214Payment policy 3.1Set October rent for unit 214 due Oct 8 and waive the late fee
How is a custom support agent different from a chatbot product?
| Chatbot product | Custom support agent | |
|---|---|---|
| Answers from | Your help center pages | Help center, policies, contracts and account data |
| Order and account questions | Hands off to a person | Looks up the record and answers |
| Actions | None, or fixed integrations | Drafts refunds, changes and replies for approval |
| Where your data lives | The vendor's cloud | Your cloud account |
What can it do?
- Answer from your documents and show the source.
- Look up order, account, booking or work order status in your systems.
- Draft an action, such as a refund, an address change or a document request, for a person to approve.
- Hand off to your team with a summary when a question needs a person.
- Log every conversation, so you see what customers ask and where answers fall short.
How do you stop it from making things up?
It answers only from your sources and shows them. When the sources don't cover a question, it says so and hands off. Before launch and after every model change, it is tested on a fixed set of real customer questions with known answers.
How a project runs
Scope
Within 1 business day
You describe the task and where the data lives. You get a written scope and a fixed price by email, or a few questions first.
Build
2 to 3 weeks
The first version is built in 2 to 3 weeks, with your dates in the scope, and tested on your own documents or data before anyone relies on it.
Run
Monthly
Monitoring, answer checks when AI models change, fixes, small changes and a monthly report, so it keeps working after launch.
Questions
Will it replace our support team?
No. It takes the repeat questions and lookups, and passes everything else to your team with the context already gathered.
What does it need from us?
Your help content and policies, read access to the systems it should check, and someone to review its answers during the first weeks.
Which channels does it work in?
Website chat, email and your help desk, connected through each tool's API.
Tell us what you need
Tell us what you want built, the data it uses and the systems it should connect to. We read every request and reply by email within one business day.
- Your data stays under your control
- Every answer shows its source
- Fixed scope, refundable deposit
- Data first, then AI
Prefer a form?